We have the identity theft expertise to do our job better.

Our fraud specialists set us apart.
Identity Theft 911's fraud specialists are considered the most experienced and caring in the industry. They're identity resolution veterans, with resumes boasting up to 26 years of fraud experience. And, they come to us from law enforcement agencies, major financial institutions, credit reporting bureaus and retailers. Certainly, our fraud specialists cannot be confused with typical call center personnel, who often have little or no training or experience, especially in fraud resolution.

Every fraud specialist is a certified, highly trained professional.
We view the position of fraud specialist as essential to our company and our approach. Therefore, each is a professional who is well-versed in fraud resolution, and:

  • Has successfully completed Fair Credit Reporting Act (FCRA) certification, covering the complex legislation on federal requirements and compliance responsibilities for consumer credit reporting.
  • Holds membership in the International Association of Financial Crimes Investigators (IAFCI), an organization of public and private industry professionals who work together to prevent fraud and identity theft worldwide.
  • Is a member of the Association of Certified Fraud Examiners (ACFE), the world's premier provider of anti-fraud training and education.
  • May also be a Certified Fraud Examiner (CFE) or currently enrolled in the Certified Fraud Examiner program, considered the premier certification for anti-fraud professionals worldwide. A CFE is uniquely trained and tested to be a specialist in the deterrence, detection, investigation and resolution of fraud. To become a CFE, a fraud specialist must meet admission requirements of both education and fraud resolution experience, undergo a rigorous test which is approximately 10 hours long and for which 100 hours' preparation time is required, prove his or her background credentials to the Board of Regents, adhere to a stringent Code of Professional Ethics, and annually complete 20 hours of continuing professional education, of which 10 hours must relate specifically to the detection, deterrence or resolution of fraud.
  • Undergoes in-house and external continuing education on fraud resolution and identity trends and laws, as well as regulations in related topics such as customer care and service, and the ever-changing arena of laws and regulations governing database breach or security compromises.

We back our intensely individual focus with our advisory council.
Our comprehensive network of advisors and colleagues come from business, education, government, technology, and law enforcement. These resources help us to provide interesting and informative materials for the Identity Theft 911 Knowledge Center, so we can assist individuals, enterprises, financial and academic institutions and the law enforcement community better understand the devastating effects of identity theft.


For business inquiries, call 888.682.5911 or email info the at signidentitytheft911.com. If you need identity theft assistance, call your provider organization to be put in touch with the Identity Theft 911 Resolution Center.

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